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Support

Our service experts

Wherever you are in the world, our experts are on hand to support your needs – whatever they may be. From installation, through to calibration, repair, and preventative maintenance, we’ve got you covered. 

We’re committed to offering you a truly personalized service that ensures your needs are fully supported throughout every step of your journey with us – from purchasing, to installation, throughout ongoing maintenance, and across the entire product lifecycle.  

We understand that being fast, efficient, and truly reliable is critical when it comes to servicing the instruments that keep your business running. And that’s why we’ve established a global network of dedicated service specialists.

Our service options are truly diverse and tailored to each business’ unique needs. If you want to find out more about how we can help you, just get in touch for more information.

Our Global Services

As your partner in test and inspection equipment, we believe that supplying you with high quality test and inspection equipment is only part of our job. That’s why we created our support hub – so that you can access the wider range of services we have on offer.

If you’re looking for details on equipment servicing, specific information around products or standards, or you’d just like to see what goes on inside the minds of our technical experts – this is the place for you.

Equipment Support

Need a hand with one of our products? No problem.

Learn More

Service Requests

Got a question around calibration, validation, preventative maintenance, or repairs?

Get in Touch

Knowledgebase

Want a glimpse into some of the expert insights our team have shared?

Click Here

Standards

Looking for a comprehensive list of standards?

Learn More

Service Types

Our service experts

Installation services

Calibration, repair, and preventative maintenance

Extended warranty options

Global experts

Multi-vendor approach

Certificates of accreditation

Wherever you are in the world, our experts are on hand to support your needs – whatever they may be. From installation, through to calibration, repair, and preventative maintenance, we’ve got you covered. 

We’re committed to offering you a truly personalized service that ensures your needs are fully supported throughout every step of your journey with us – from purchasing, to installation, and throughout ongoing maintenance, and across the entire product lifecycle.  

We understand that being fast, efficient, and truly reliable is critical when it comes to servicing the instruments that keep your business running. And that’s why we’ve established a global network of dedicated service specialists.

Our service options are truly diverse and tailored to each business’ unique needs. If you want to find out more about how we can help you, just get in touch for more information.

Installation services – So, you’ve selected your new equipment. Great! Now you’re just waiting for it to arrive so you can get started. However, if your new instrument isn’t set up to work optimally, then you won’t get the best results. And that’s not what we want.

This is where our Installation service team comes in – our experts will ensure smooth set up of your instrument and make sure everything is configured in a way that allows you to achieve the best result for your specific testing and inspection needs. 

We won’t just set things up and leave though – our trained technicians will ensure your operators are clued up on how to use the machine straight away. This saves on costly delays and allows you to get started from Day 1.

The familiarization process can take place on-site or remotely – whatever you prefer! And if you’d like to arrange small group training (either onsite, online, or at one of our facilities), we can make this happen. 

Making an installation or training request is simple, just fill out the form below.

Whether it’s a one-off repair, scheduled calibration, or preventative maintenance you’re in need of, our dedicated team is here to assist you. 

Many of our local service teams are 17025 accredited by multiple agencies – this allows us to meet the customer’s regulatory requirements in appropriate industries and locations.

You can rest assured that ALL instruments are calibrated using accurate testing equipment that meets accepted industry standards (including those provided by the National Institute of Standard and Technology along with other appropriate regional standards agencies).  

Whenever you need a calibration or validation service, we’re here to help – and we have a range of options available. You can opt into a servicing agreement when you purchase a piece of equipment and access one of our multi-year discount programs. Alternatively, if you have an instrument that’s already installed and now requires servicing, we’re happy to help. 

Our preventative maintenance options allow you to minimize unplanned downtime and optimize the lifetime of your instrument. And of course, if you need a repair, you can reach out to us for emergency support.

So, whatever your specific needs may be, we’re here for you. Just fill out the form below and our team will be in touch.

We have a host of service and extended warranty options available for you. You can decide to select this when you purchase a new piece of equipment, or you can purchase this for equipment that is already in use – the choice is yours!

If you want to find out more about our extended warranty options, just fill out the form below for more information. 

We also have a range of annual service level agreements, service level agreements, as well as site-wide and multi-brand service agreements. To find out about the options available, just fill out the form below.

We have a team of service experts located in hubs and in the field all over the world. But even if your factory or lab is a million miles away from us, there’s no need to panic.  

We truly are a global team. And this means that we have a diverse range of practical options available to support the requirements of businesses across the planet. With a variety of factory, field, and remote options on offer, you can choose the service option that works best for you. 

So, whether we end up travelling to see you in person or arranging a remote appointment, we can work with you to discover a solution. 

If you have equipment needing to be serviced, please fill out the form below. We’ll get in touch with you to discuss your options – together, we’ll find a solution to suit your needs.

Need an instrument serviced that you didn’t purchase through us? No problem! At Industrial Physics, we offer an industry-leading multi-vendor approach.

What does this involve? Put simply, this approach means that we can service all sorts of testing and inspection instruments – regardless of the original purchase supplier. So even if you didn’t pick us as your instrument provider, we can still work with you to ensure that everything is running smoothly.

If you’re interested in this option, we’ll need to gather a little more information from you so we can advise on how best to support it. So, fill out the form below and we’ll be in touch.

Our service experts

Wherever you are in the world, our experts are on hand to support your needs – whatever they may be. From installation, through to calibration, repair, and preventative maintenance, we’ve got you covered. 

We’re committed to offering you a truly personalized service that ensures your needs are fully supported throughout every step of your journey with us – from purchasing, to installation, and throughout ongoing maintenance, and across the entire product lifecycle.  

We understand that being fast, efficient, and truly reliable is critical when it comes to servicing the instruments that keep your business running. And that’s why we’ve established a global network of dedicated service specialists.

Our service options are truly diverse and tailored to each business’ unique needs. If you want to find out more about how we can help you, just get in touch for more information.

Installation services

Installation services – So, you’ve selected your new equipment. Great! Now you’re just waiting for it to arrive so you can get started. However, if your new instrument isn’t set up to work optimally, then you won’t get the best results. And that’s not what we want.

This is where our Installation service team comes in – our experts will ensure smooth set up of your instrument and make sure everything is configured in a way that allows you to achieve the best result for your specific testing and inspection needs. 

We won’t just set things up and leave though – our trained technicians will ensure your operators are clued up on how to use the machine straight away. This saves on costly delays and allows you to get started from Day 1.

The familiarization process can take place on-site or remotely – whatever you prefer! And if you’d like to arrange small group training (either onsite, online, or at one of our facilities), we can make this happen. 

Making an installation or training request is simple, just fill out the form below.

Calibration, repair, and preventative maintenance

Whether it’s a one-off repair, scheduled calibration, or preventative maintenance you’re in need of, our dedicated team is here to assist you. 

Many of our local service teams are 17025 accredited by multiple agencies – this allows us to meet the customer’s regulatory requirements in appropriate industries and locations.

You can rest assured that ALL instruments are calibrated using accurate testing equipment that meets accepted industry standards (including those provided by the National Institute of Standard and Technology along with other appropriate regional standards agencies).  

Whenever you need a calibration or validation service, we’re here to help – and we have a range of options available. You can opt into a servicing agreement when you purchase a piece of equipment and access one of our multi-year discount programs. Alternatively, if you have an instrument that’s already installed and now requires servicing, we’re happy to help. 

Our preventative maintenance options allow you to minimize unplanned downtime and optimize the lifetime of your instrument. And of course, if you need a repair, you can reach out to us for emergency support.

So, whatever your specific needs may be, we’re here for you. Just fill out the form below and our team will be in touch.

Extended warranty options

We have a host of service and extended warranty options available for you. You can decide to select this when you purchase a new piece of equipment, or you can purchase this for equipment that is already in use – the choice is yours!

If you want to find out more about our extended warranty options, just fill out the form below for more information. 

We also have a range of annual service level agreements, service level agreements, as well as site-wide and multi-brand service agreements. To find out about the options available, just fill out the form below.

Global experts

We have a team of service experts located in hubs and in the field all over the world. But even if your factory or lab is a million miles away from us, there’s no need to panic.  

We truly are a global team. And this means that we have a diverse range of practical options available to support the requirements of businesses across the planet. With a variety of factory, field, and remote options on offer, you can choose the service option that works best for you. 

So, whether we end up travelling to see you in person or arranging a remote appointment, we can work with you to discover a solution. 

If you have equipment needing to be serviced, please fill out the form below. We’ll get in touch with you to discuss your options – together, we’ll find a solution to suit your needs.

Multi-vendor approach

Need an instrument serviced that you didn’t purchase through us? No problem! At Industrial Physics, we offer an industry-leading multi-vendor approach.

What does this involve? Put simply, this approach means that we can service all sorts of testing and inspection instruments – regardless of the original purchase supplier. So even if you didn’t pick us as your instrument provider, we can still work with you to ensure that everything is running smoothly.

If you’re interested in this option, we’ll need to gather a little more information from you so we can advise on how best to support it. So, fill out the form below and we’ll be in touch.

Certificates of accreditation

Our standards

At Industrial Physics, our instruments comply with most industry regulating standards – to get a full oversight of all applicable standards across our extensive product suite, just click ‘Find out more’ below.

Find out more

Need some product support?

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Locations

Our global support and service network

Fullerton, USA

Devens, USA

New Castle, USA

Nuneaton, UK

Thame, UK

Capelle aan den IJssel, Netherlands

Naarden, Netherlands

Berlin, Germany

Shanghai, China